Every three months, we ask our clients to complete a Net Promoter Score (NPS) survey which asks the simple question:
“On a scale of 0-10, how likely are you to recommend Four Drunk Parrots to your friends, family or colleagues?”
We are always striving to get an excellent score from all of our clients. Every little bit of feedback helps us to improve our client journey continuously and to aim for an outstanding 4DP experience.
So what is our new Net Promoter Score (NPS)?
For this quarter, Four Drunk Parrots scored 69, and we’re thrilled! Our overall NPS score since we started our surveys in August 2020 is 71.
But we’re not stopping here and keep working hard to ensure the high standard. The sky’s the limit, and we strive to aim for a score above 75.
Only with the insights from our wonderful clients can we ensure to fulfil our purpose for better results, better marketing and a better world. We want to thank all our clients who participated in the survey; your feedback is invaluable.
Some of the fantastic feedback from our clients:
“Very passionate about what they do.”
“Personable and communicative experience. Brilliant people with a solid, diverse and professional ethic.”
If you would like to know more about NPS surveys, click here. We have also created a survey tool comparison chart for you and hope it helps your business.
We help you collect meaningful feedback from your clients. Get in touch with us if you want to improve your customer’s overall experience with your product or service. We can help you increase response rates and get more valuable feedback from your customers.
We help you translate your client’s feedback into business measurements and deliverables to improve their customer journey.
If you want to talk about surveys, call Sandra. She can help you to find the right tool to integrate with your budget and scope.
Sandra Wiedecke, [email protected], 02 6686 0117